Shipping policy

What is your shipping policy?

We aim to process orders within 3 business days of receiving your order. As such, please ensure your order, identification and payment information, and address details are correct before placing your order, as we are unable to accommodate edits once your order is placed.

Pre-Orders:

If you've ordered a pre-order item, efforts will be taken to fulfill and ship your order by the indicated date. If there is an internal delay, you will receive notification via the email provided on your order.

What are your shipping methods?

USA Orders:

USA Standard Shipping: 3-7 business days (Free standard shipping)
USA Expedited Shipping: 2-3 business days ($40)

Please allow extra transit time for orders going to Alaska and Hawaii. 

All shipping times are estimates, we are unable to guarantee shipping timelines as they are determined by the selected courier. All items take between 24-48hrs to process before shipping, excluding weekends.

International Orders:

International Standard: 3-12 business days 

Please enter your address in English.

All items are dispatched from our USA warehouse. Please note the total cost for your order does not include any import or duties fees. These fees are put in place by customs for the country of delivery, and we would kindly recommend checking local customs and taxes before placing your order. If there are any fees to be paid our courier will contact you for further payment prior to delivery.

If your order is returned to sender due to incorrect or incomplete address, you will need to cover the reshipment fee.

When will my order Ship?

Please allow for all orders to ship within 3 business days. Once shipped, normal shipping timeframes as outlined by the courier will apply (typically 4-7 business days) for domestic; up to 14 business days for international.

Once your order has been processed, you will receive an email confirmation.

If you've ordered a pre-order item, efforts will be taken to fulfill and ship your order by the indicated date. If there is an internal delay, you will receive notification via the email provided on your order.

Please complete the Contact Form or email Hello@soniarenee.com should you experience any delay or concern.

As of now, all orders require signature upon delivery. We do not ship to P.O. Boxes.

USA: For shipments within the USA, the selected courier is UPS, USPS, FEDEX.

International: For international shipments, the selected courier is DHL.

Can I edit my order?

We process orders promptly and are unable to guarantee modifications once they’re placed.

At this time, order or address changes cannot be accommodated. If you need to make an adjustment, we recommend cancelling your order and placing a new one. To request a cancellation, please contact us at Hello@soniarenee.com as soon as possible with your order number and cancellation details, and we’ll do our best to assist.